Shipping Policy

At savunilo, we aim to make our shipping arrangements clear and easy to understand. Guangzhou Yachuang E-Commerce Co., Ltd. works with logistics providers and fulfillment partners to prepare and deliver orders according to product availability and destination requirements.

1. Order Processing Time

Orders are generally prepared for shipment within 1–5 business days after payment confirmation. The processing period begins once payment has been successfully confirmed.

Order preparation may take longer during periods of high demand or when circumstances affect fulfillment, including:

  • Increased order volume

  • Public holidays

  • Promotional events

  • Product availability

  • Other circumstances affecting order preparation

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

When your order has been dispatched, we will send a shipping confirmation email containing tracking details, where available.

2. Estimated Delivery Time

The estimated transit and delivery period after shipment is 10–20 business days.

The overall time required to receive an order includes both order processing and transportation. The processing period is separate from the estimated post-shipment delivery period.

Delivery schedules may be affected by the destination, local delivery services, customs procedures, carrier operations, and other circumstances beyond our reasonable control. Actual delivery dates may therefore differ from the estimates provided.

3. Shipping Fees

We currently offer standard shipping at the following rate:

Standard Shipping Fee: $2.99 USD

The applicable shipping charge will be displayed at checkout before you confirm payment. Please review the final order total, including shipping costs, before completing your purchase.

4. Fulfillment and Shipping Origin

Depending on inventory availability, product location, and the delivery destination, an order may be dispatched from our own fulfillment facilities or from facilities operated by our logistics partners.

We cannot guarantee that every order will be shipped from a particular warehouse or geographic location. The fulfillment source may differ between products and orders.

5. Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with the available tracking information.

Please allow some time for the carrier's tracking system to register the shipment and display its first updates. Tracking details may not become visible immediately after dispatch.

If you need help checking your shipment's progress, please contact our customer support team and provide your order information.

6. International Shipping

International delivery is available for eligible destinations, subject to shipping coverage and logistical restrictions.

Availability may depend on destination-specific requirements, carrier services, and other transportation limitations. If we cannot ship an order to the address provided, our customer support team will contact you to discuss the options available.

7. Delayed or Potentially Lost Packages

If your shipment appears to be delayed or its tracking information has not changed for an extended period, please contact us so that we can review the situation.

To help us investigate, please provide:

  • Your order number

  • Your tracking number, if available

  • Any relevant shipping information or tracking details

Our team will assess the available information and provide appropriate assistance based on the circumstances. Delivery investigations may depend on the carrier's tracking records and procedures.

8. Changes to Shipping Addresses

If you notice an error in your shipping address, contact our customer support team as soon as possible after placing your order.

Address change requests can only be considered before the order enters processing or shipment preparation. Once preparation has begun, we may no longer be able to make the requested change. After an order has been dispatched, an address update may not be possible.

Please review your delivery details carefully before submitting your order.

9. Shipping Address Accuracy

Your shipping address does not need to be identical to your billing address. However, the delivery information you provide must be accurate and complete.

Customers are responsible for checking the recipient's name, street address, city, postal code, country or region, and other required delivery details before completing checkout. Incomplete or incorrect information may affect delivery.

10. Contact Us About Shipping

For questions about shipping fees, tracking updates, delivery delays, or address changes, please contact our customer support team.

Brand Name: savunilo

Legal Company Name: Guangzhou Yachuang E-Commerce Co., Ltd.

Customer Support Email: service@savunilo.com

Business Address: Room 301, Building 4, No. 38 Dami Sha Road, Zhucun, Tianhe District, Guangzhou, Guangdong Province, China.