Return & Refund Policy

At savunilo, we aim to make your shopping experience as smooth and dependable as possible. If a purchase does not meet your expectations, please review the following policy to understand the conditions and procedures for cancellations, returns, and refunds.

1. Order Cancellation

Cancellation requests may be submitted before an order enters the processing or fulfillment stage.

If your request is accepted, the full amount paid for the canceled order will be refunded to your original payment method.

Once an order has begun fulfillment or has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact our customer support team promptly at service@savunilo.com. We will review the order status and advise you of the available options.

2. Return Eligibility

Eligible items may be returned within 30 calendar days of delivery.

To qualify for a return, the product should meet the following conditions:

  • It must be unused and remain in its original condition.
  • Original packaging and included accessories should be provided where applicable.
  • Proof of purchase, such as an order confirmation, must be available.

Please obtain return authorization from our customer support team before sending any product back. Items returned without prior approval may not be accepted.

3. How to Request a Return

To begin the return process, email our customer support team at service@savunilo.com.

Please include the following details in your request:

  • Your order number.
  • The name of the product you wish to return.
  • The reason for requesting a return.
  • Relevant product photographs or videos, where applicable.

Once we have reviewed your request, we will explain the next steps and provide the applicable return instructions.

4. Return Address

Please do not send returned products directly to our business address listed in the contact information below.

After your return request has been approved, our customer support team will provide the designated return address and instructions for shipping the item back.

Sending a product to an unapproved address may delay the return process.

5. Return Shipping Costs

Responsibility for return shipping expenses depends on the reason for the return.

Preference-based returns

For returns resulting from personal preference or a change of mind, including situations such as:

  • Selecting the wrong product.
  • No longer wanting the purchased item.
  • Other personal preference reasons.

The customer is responsible for the applicable return shipping costs.

Damaged, defective, incorrect, or significantly misdescribed products

If an item arrives damaged, defective, incorrect, or materially different from its product description, we will work with you to determine an appropriate resolution.

Depending on the circumstances, the available solution may include a replacement, refund, or return assistance at no additional cost to you.

Please contact us and provide relevant details or supporting photographs so that we can assess the issue.

6. Refund Processing

Returned products must be received and inspected before a refund decision is made.

After the inspection, we will notify you whether your refund has been approved.

For approved returns, refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Please be aware that the time required for the funds to appear in your account may vary depending on your payment provider, bank, or financial institution.

7. Delayed or Missing Refunds

If your refund has not appeared within the expected period, we recommend taking the following steps:

  1. Check your bank account or payment account again.
  2. Contact your payment provider or financial institution to ask whether the refund is still being processed.
  3. If the funds remain missing, contact our customer support team for further assistance.

You can reach us at service@savunilo.com. Where possible, please include your order number and relevant refund information so that we can help investigate the matter.

8. Contact Information

For questions about order cancellations, return eligibility, return instructions, or refund status, please contact us using the details below.

Brand Name:
savunilo

Legal Company Name:
Guangzhou Yachuang E-Commerce Co., Ltd.

Customer Support Email:
service@savunilo.com

Business Address:
Room 301, Building 4, No. 38 Dami Sha Road, Zhucun, Tianhe District, Guangzhou, Guangdong Province, China.

Please remember that the business address above is provided for contact and identification purposes. It is not the designated return address. An approved return address will be supplied by our customer support team when applicable.